Shipping Policy

HOW MUCH DOES SHIPPING COST?

Shipping costs may vary by item.

PROCESSING TIME

As soon as we receive your order, we process your order in 2-4 business days, this includes production time since most of the products are made to order.

ESTIMATED DELIVERY TIME

As soon as the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 business days for delivery. 

(Shipping carriers are experiencing delays due to covid-19pandemic)

If your order hasn’t arrived in the estimated delivery times, please contact our support team at familiagear329@gmail.com.

If your order hasn’t arrived within 60 days of the date of purchase, contact our support team for a full refund on your purchase.

(The policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item ASAP.

All returns must be in their original packaging and condition. It must be shipped back within 15 days of the delivery date.